Refund Policy

This policy applies to purchases of Cathoven Speaking Pro subscriptions made through the Apple App Store or Google Play Store, or directly through our web app. It supplements — and does not replace — the refund rules of the store through which you purchased.

If you are a consumer in the European Economic Area, United Kingdom, or another jurisdiction that grants a statutory cancellation right, you have 14 days from the date of your initial purchase to cancel your subscription and receive a full refund — no reason required.

To exercise this right, contact us before the 14-day period expires via our support portal or by emailing [email protected].

If you cancel within the 14-day window, we will refund all payments received from you within 14 days of receiving your cancellation request, using the same payment method as the original transaction.

By starting a subscription and accessing Pro features immediately, you expressly request that we begin delivering the service before the end of the 14-day cancellation period. You acknowledge that this does not waive your right to cancel — but if you have already used Pro features, we may deduct a proportional amount for the service already delivered.

After the 14-day cancellation period, refunds are not guaranteed but are reviewed case by case. We consider requests where:

• A technical issue on our end prevented you from accessing the service.
• You were charged after cancelling in good time.
• Other exceptional circumstances apply.

Subscriptions auto-renew at the end of each billing period. Unused time remaining after cancellation is not refunded — cancel before your next renewal date to avoid the next charge.

Subscription billing is managed by Apple (App Store) or Google (Play Store). Renewal charges, cancellation steps, and any platform-level refunds are governed by their respective policies. We recommend cancelling at least 24 hours before your renewal date to ensure the cancellation is processed in time.

To request a refund, please contact us with:

• Your order number or purchase receipt.
• The email address associated with your account.
• A brief description of your request.

Reach us via the support portal or at [email protected]. We aim to respond within 24 business hours.